Print Books
Print books are eligible for a full refund within 30 days of receipt of purchase, provided they are in resalable condition and have all their original packaging. Shipping and handling fees are not refundable. Bookstores may return unsold books up to 30 days after receipt of purchase.
Publications must be shipped at the expense of the purchaser directly to AILA’s distribution warehouse:
AILA Returns
Publishers Storage & Shipping
100 N. Staebler Rd., Suite D
Ann Arbor, MI, 48103
The refund will be issued within 5-10 business days after receipt.
Digital/Downloadable Goods
All digital/downloadable content purchases are final. They are not eligible for return/refund.
Preorders canceled prior to the release of the physical publication or digital good can be fully refunded by emailing a request to Shop@AILA.org; or an email request to switch the format can be made prior to the release of the item, only if the item is being offered in multiple formats.
Live Seminars
No refunds will be given after a session has begun.
In Person & Live Webcast Registrations
Click on the Cancellation Policy tab on the registration page for the event at AILA Shop. All conference registrations are non-transferable.
See also our Help Center article, May I get a refund for my AILA membership dues payment?
Contact Shop@AILA.org for more information.