Live Seminars and Seminar Recordings
Seminar recordings are available for viewing two weeks after the event. If you are unable to attend a live seminar or view a seminar recording, contact Teleconference@AILA.org.
For Online Courses and Roundtables
Please email eLearning@AILA.org. In your message, include:
- As much information as possible, including what browser you are using.
- Your Operating System and its version.
- What type of device you're using (Desktop, Mobile, Tablet, etc.).
- A screenshot of the issue.
- The name of the course.
- The name or code/number of the component.
Online Course Troubleshooting
- Try switching browsers. Sometimes browser extensions can cause issues with uploading files.
- Check to see if your browser is updated to the most recent version.
- Are you connecting through a VPN or Remote Desktop software to a work server? If so, try connecting directly to your local router/connection.
- Are you in a work or home environment? If you are in an office setting, try again on a different device (such as a mobile device not connected to wi-fi) to see if your work environment could be restricting your ability to upload.
- Are you on a work machine or personal device? If you're on a work machine, try connecting using a personal device in the same environment.
- Try clearing cookies/cache. Sometimes this can resolve the issue of uploads failing.
- What type of security software do you have installed on your machine? Sometimes those types of programs can restrict your ability to upload files.
Contact eLearning@AILA.org for more information.