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Where can I find shipping and tracking information for my order?

On the receipt in your Order History. Here's how to track your AILA Shop order. 

Log in to AILA Shop and click on the symbol of a person near the top-right of the page. 

 

This will open your Order History. Find the item you've ordered and click on "Order Details."

 

The Shipped Date and Tracking Number are on the receipt for the item in your Order Details. 

 

Once you obtain the tracking information, copy it and visit https://www.ups.com/. Enter the tracking number of your order near the top of the page and click "Track" for its current shipping status. 

If you discover an issue with the delivery of your order, visit our Help Center article, How do I resolve a shipping issue?

 

Contact Shop@AILA.org for more information.